Wireless alarm systems can be installed in places where wired alarm systems cannot be accommodated. They are perfect if you don't have a pre-installed security system because there is no need to undertake complex rewiring and electrical work.

A Verisure system is always professionally installed with minimal fuss to your property, while still providing excellent home security to protect you and your loved ones.

Verisure Monitored Alarm systems combine multiple sensors, HD security cameras and deterrents to make sure burglars and criminals think twice before entering your property.

Our cutting-edge cameras feature specialist Infrared (IR) night vision functionality, and our advanced motion detection algorithms can identify a potential intrusion before it even happens, as well as filter out false positives and erroneous detections.

The indoor motion-sensor emits radio energy into each room, then monitors the reflection pattern in that same space, while another device reads the changes in energy around that same area.

Why Home Security Systems Are Essential for Every UK Neighbourhood

Even if your neighbourhood is quiet, and you have known your neighbours for years, that is not enough to protect your home from burglars. Burglaries happen quite often in the UK, and for this reason, it is essential that you not only take care of your home through upkeep, but also install a security alarm system for everyday protection.

Wireless alarm systems provide scalability, simple installation, and adaptable placement options, making them the optimal choice for modern home security and business alarm requirements.

With a Verisure Monitored Alarm System, you can be assured of 24/7 safety and protection.

Our monitored alarm system transmits signals to our Alarm Receiving Centre (ARC). If the alarm goes off, the ARC will contact the homeowner or key holder, police, and if necessary, send a Guard response.

Among many other functionalities, the My Verisure app allows you to manage your Verisure Alarm system quickly and easily, directly from your mobile phone.

Verisure's high-end alarm technology, with multiple sensors and deterrents, position Verisure as a premium alarm system.

Verisure offers each customer a bespoke service for their property. Each house or shop will require different specifications, different levels of protection, and different types of technology to protect them. Because of this, the price of our alarm system will vary from property to property, with the larger locations requiring higher levels of protection and more devices and smaller properties requiring less.

When your home alarm is activated, an alert immediately is sent to Verisure’s Alarm Receiving Centre (ARC), which then contacts the homeowner or key holder and, if necessary, sends a Guard response.

Verisure Smart Alarm Systems include some of the best security cameras on the market, with HD video recording, infrared night-vision, smartphone connectivity, motion alerts and more.

Verisure Smart Alarms do not need a landline to function.

Verisure smart security cameras and sensors connect via Wi-Fi with a 4G GSM backup, using your existing internet connection to push alerts and media to our secure cloud servers. You will need an existing internet connection with Wi-Fi for the cameras and video doorbell to use to communicate.

The Verisure wireless-alarm kit could be suitable for you. The most important step when selecting an alarm kit is to evaluate your actual security needs. 

Yes. You always remain protected with Verisure because the alarm has a mode called 'partial mode', which is very useful for home security when you’re asleep, for example.

Verisure Smart Alarm Systems are professionally installed by our team of trained alarm installation technicians.

Verisure Technology is the most advanced technology in the alarm industry, offering you the capability of monitoring all aspects of your home or business.

We have many smart security cameras, sensors and deterrents to ensure maximum protection, all backed up with Verisure's in-house alarm monitoring and intervention services, and professionally installed by our trained technicians.

At Verisure, we pride ourselves on delivering the best service and we are always here to help. If you need to speak to us, click the link below to contact us

The My Verisure App gives you the ability to control and manage your alarm system directly from your smartphone. With the Routines service, you can feel safe knowing your app is keeping your alarm armed, and ready to protect your property.

Worried about what happens if you miss a call from us? There is no need to worry, at Verisure we have made sure to notify you of any situation, regardless of if you can take our call or not.

To find out how we reach out to you if you missed out call, read more here.

With our monitored alarm systems, your home is secure, even if you are not there. When an an intruder is detected, the alarm system transmits signals to our Alarm Receiving Centre (ARC) to verify the alert, and to your devices. The ARC will contact the homeowner or key holder and if you are not home or unable to respond, our Guard response will be sent.

Verisure's monitored alarm system combines multiple high-quality, night-vision enabled security cameras with additional shock sensors, deterrent signs, video doorbells and motion-sensor photodetector cameras to ensure every angle is covered and any crime being committed is captured in HD resolution.

Verisure are proud to protect homes and businesses across 18 countries worldwide. We currently have the trust of ~6.3 Million customers, and growing, reflecting the 'With trust and Responsibility' value set out in our DNA.

The Verisure Smart Alarm System features a Siren as part of the SVK unit (Siren, Voice, Keypad).

This siren rings at 105db, almost as loud as a police car siren (110-120db) coming from inside your home.

Verisure smart alarms have a 24/7 always-on connection to our Alarm Receiving Centre, meaning that if the alarm sounds and nobody is in the property, our security experts can contact the police on your behalf.

Verisure smart security cameras and video doorbells feature built-in microphones which can record and transmit sound, and feature a 2-way dual audio feature which allows you to communicate directly though the alarm system.

All Arlo cameras require a high-speed internet connection, but each Arlo camera uses a different amount of bandwidth. Bandwidth use is measured on a per-camera basis. When you have multiple Arlo cameras on the same network, you can estimate the total bandwidth use of your entire Arlo system by adding the average bandwidth use of each camera. Your cameras only use bandwidth when transmitting during an alarm event, when being monitored through the app, or when you are using CVR (Continuous Video Recording) functionality.

Thieves and burglars hate monitored alarm systems. The most disruptive alarm systems are the ones which can actively defend your property when nobody else is around.

Verisure Smart Alarms and Security Cameras are pet-friendly by design. The Verisure Alarm system uses state-of-the-art technology to protect, watch over, and guard your property, your family, and even your pets.

Two very advanced tools within the security package; the Door and Window Shock Sensors and theGuardVision™ Photo detector, have been designed to only detect intruders, and leave your pets be.

Our GuardVision™ Photo detector, which uses microwave and infrared technology, protects your property by alerting our Alarm Receiving Centre whenever it detects an intruder. The photodetector is able to pick up any unwanted movements within your property, any time of the day or night and is also able to differentiate between intrusive and invasive burglars, and our loving and cuddly small friends.

Door and window sensors are equipped with sensitive shock sensor technology to protect all access points of your house, and are fine-tuned to detect any and all intrusions. Verisure have made sure that this complex function is able to differentiate between an intruder, and a different external source. This means that any furry feline friend pawing at the window will not set off a false alarm.

Verisure offers a more complete security system compared to Ring, with 24/7 alarm monitoring and extra equipment such asdoor and window sensors, indoor and outdoor cameras and the wide-angle video doorbell.

When your alarm is triggered, Verisure can remotely intervene, activating the appropriate security protocol including deploying the ZeroVision smoke system, contacting the police on your behalf, and dispatching private security guards to the property.

Simply put, burglar alarms install sensors around a property in an attempt to identify intruders approaching, attempting to enter, or having broken into a property.

The data these sensors provide can then be used to alert you, the homeowner, to any suspicious activity around your property.

Verisure offer monitored alarm systems that mean the data from these sensors is monitored by professional security staff, who have the authority to phone the emergency services on your behalf if necessary.

A self-monitored system will cost less, but leaves you vulnerable to being unavailable to answer alerts on your alarm.

A monitored alarm system means there are always professional, certified security staff monitoring alerts from your alarm, 24 hours a day, 365 days a year.

While monitored alarms do come at a cost, they provide peace of mind that simply cannot be achieved with a regular burglar alarm.

Burglar alarms should be connected to the mains to ensure consistent power to the system and keep your property protected.

The Verisure burglar alarm system includes a central unit which is connected to the mains and has a backup battery which has a minimum 48-hour capacity.

Even if your home loses power - your property remains protected.

Pet-friendly alarm sensors use advanced motion detection technology to differentiate between human movement and that of pets, preventing false alarms. Verisure’s smart alarm system incorporates these pet-friendly features, allowing pets to move freely at home while maintaining security.

By using a combination of infrared sensors and weight-based thresholds, these detectors identify the size, shape, and heat signature of moving objects, ensuring that only unauthorised human activity triggers an intruder alert.

Yes, you can have a house alarm even if you have a dog. Modern security systems, such as Verisure’s burglar alarm system, include pet-friendly motion sensors that differentiate between pets and potential intruders. These advanced detectors use infrared technology and size-based filtering to prevent false alarms, ensuring that your dog can move freely while your home remains protected.

Yes, you can have a burglar alarm even if you have cats. Modern security systems, such as Verisure’s burglar alarms, feature pet-friendly motion sensors that can distinguish between pets and intruders. These sensors use infrared technology and weight-based detection to prevent false alarms, allowing your cat to move around freely without compromising home security.

To stop your dog from setting off your house alarm, use a pet-friendly security system like Verisure’s smart alarm, which features advanced motion sensors designed to distinguish between pets and intruders. These sensors use infrared technology and weight-based detection to prevent false alarms. Additionally, Verisure’s 24/7 monitoring service ensures that any alarm trigger is professionally assessed, eliminating unnecessary disruptions while keeping your home secure.

To stop your cat from setting off your burglar alarm, use a pet-friendly security system like Verisure’s smart alarm, which features advanced motion sensors that differentiate between pets and intruders. These sensors use infrared technology and size-based filtering to prevent false alarms. Additionally, Verisure’s 24/7 monitoring service ensures that any triggered alert is professionally assessed, eliminating unnecessary disruptions while maintaining full security.

The monthly price of Verisure's alarm system is dependent upon a number of factors including property type, property size, sensors required and system configuration.

The cost of installing security cameras can vary depending on several factors, including the type of system, number of cameras, installation complexity, and added features like smart alerts or monitoring. While DIY options are available, professional installation—offered by companies like Verisure—ensures optimal performance and integration with other security components. Custom solutions are often recommended to match the unique needs of your property. Wireless systems may be quicker to install but aren’t always cheaper, especially when advanced features are included. Ongoing support, such as 24/7 monitoring, can enhance your system's effectiveness. Outdoor camera installations typically require more durable equipment and careful placement. Most providers, including Verisure, offer free consultations to help you choose the right setup without obligation.

Verisure window alarms use shock sensor detectors that monitor vibrations, impacts, and unauthorized openings on doors and windows. These sensors consist of two parts with a magnetic link—when the link is broken or the sensor detects a shock, it triggers an alert.

The signal is sent to Verisure’s 24/7 Alarm Receiving Centre (ARC), where trained staff assess the situation and, if necessary, notify you, your emergency contacts, or the police. The system is wireless, tamper-resistant, and designed to filter out false alarms caused by environmental factors like wind or traffic.

With long battery life, app-based control, and professional monitoring, Verisure window alarms offer a reliable layer of protection for homes and businesses.

Installing a wireless burglar alarm system is a flexible and convenient way to secure your home. While DIY kits are available, professional systems like those from Verisure offer expert installation, 24/7 monitoring, and advanced features for enhanced protection. The process typically involves placing sensors, motion detectors, and a central control panel around your property, all connected via Wi-Fi or GSM. Verisure’s system includes smart app control, backup batteries, and encrypted communication to ensure continuous, secure operation. Whether you install it yourself or opt for professional support, a wireless system is a smart choice for modern home security.

Window sensors are essential components of a home security system. They work using a simple magnet and sensor mechanism that detects when a window is opened or tampered with. When the magnetic connection is broken, the sensor sends a signal to trigger an alert. This helps protect your home by notifying you of potential intrusions the moment they happen.

Securing your home in the UK is easy and effective with Verisure's smart, fully monitored alarm systems. Combining motion sensors, HD cameras, smart keypads, and the innovative ZeroVision smoke barrier, Verisure offers 24/7 protection against intruders. Every system is professionally installed and remotely managed via the Verisure app, ensuring complete control from anywhere.

Whether you live in a house, flat, or rental property, Verisure provides custom solutions backed by NSI Gold-accredited monitoring. With wireless technology, fast response times, and fire detection options, Verisure delivers total peace of mind for homeowners and renters alike.

Motion detectors work by spotting movement through changes in heat, energy, or signal patterns. When triggered, they can alert you straight away and, in some cases, even capture images to help confirm what caused the motion. Our sensors are designed to be pet-friendly and use smart technology to reduce false alarms, giving you extra peace of mind that your home is being reliably protected.

Your Verisure Control Panel is the heart of your home security system — keeping every sensor, camera, and alarm seamlessly connected. Designed for reliability, it’s powered by the mains with a built-in backup battery, ensuring your system stays active even during a power cut.

From arming and disarming your system to adjusting settings and checking alerts, the control panel gives you full command of your home’s protection.

In order to cancel your Verisure subscription please contact us by telephone on:

0333 200 9000

Please Note: Only the account holder can cancel the account, in order to protect the security of your property.

Verisure advises installing burglar alarm components in both visible and strategic locations to maximise protection and deter intruders. Alarm signs and outdoor cameras should be placed at the front of the property to act as a clear deterrent, while the siren, voice and keypad unit is best positioned near the main entrance for easy arming and disarming. The central unit should be installed in a central location close to a power socket to ensure strong wireless connectivity throughout the home. Door and window sensors should be fitted to key entry points, and motion sensors placed in high-traffic internal areas such as hallways or open spaces, ensuring they are unobstructed for effective detection.

Verisure cameras help detect and deter burglars by monitoring movement, capturing high-quality footage (even at night), and alerting the 24/7 Alarm Receiving Centre when suspicious activity is detected. Visible cameras act as a strong deterrent, while system integration allows fast assessment and response, helping to stop intruders before they can cause damage.

Burglar alarms deter intruders by signaling a protected home through visible signs, sensors, and loud sirens. Monitored systems alert you and a 24/7 centre, which can contact security or police, and some even deploy features like fog to stop burglars.

A smart lock is an electronic door lock that enables keyless entry and remote control via a smartphone or app. Verisure smart locks add convenience and higher security by integrating with your professional monitored home alarm system.

Smart locks use secure wireless technology to allow keyless entry, remote locking and unlocking via a mobile app, and integration with your monitored alarm system. Verisure’s smart lock enhances home security by combining convenience with professional monitoring and real-time alerts.

Smart locks can still function during power outages thanks to built-in battery backup and manual key or thumb-turn options. Verisure smart locks are designed to maintain access and security even when mains power isn’t available.

Smart locks (like Verisure’s LockGuard) are suitable for almost any property type—from flats and terraced homes to semi‑detached and detached houses—because they replace or augment your existing door lock with a digital system that doesn’t require a physical key.

Smart locks can be as secure—or even more secure—than traditional locks when properly installed, often featuring tamper alerts, biometric access, and integration with monitoring systems like Verisure’s. They offer practical benefits such as reducing key-copy risks with PIN codes and allowing remote control via smartphone. However, they rely on batteries and wireless connections, so manual backups are important, and there is a small risk of hacking, which can be minimised by keeping software updated and using strong passwords with two-factor authentication.

Smart lock prices vary widely, typically ranging from around £90 up to several hundred pounds depending on the type, brand and features you choose. Basic keypad or Bluetooth‑only locks are at the lower end, while more advanced models with Wi‑Fi, activity logs or biometric access cost more.

Smart locks can often integrate with popular smart home systems such as Alexa, Google Home, and other connected devices. This allows you to control your locks remotely, automate routines, and link your door security with other smart home features for enhanced convenience and safety.

The Verisure Group is a leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. Every day, our dedicated teams use leading technology to keep more than 6.2 million families and small businesses safe from intruders, fire and health emergencies. Our mission is to give our customers peace of mind by protecting what matters most to them.

In the United Kingdom, we are registered as Verisure Services (UK) Limited with a registered office address at Q12 Quorum Business Park, Benton Lane, Newcastle Upon Tyne, Tyne and Wear, NE12 8BU and company registration number 08840095.

Verisure UK’s alarm receiving centre is certificated to the European Standard EN50518:2019 by the Security Systems and Alarms Inspection Board (“SSAIB”) for receiving alarm signals from our systems installed across the UK and Ireland.

You can find the Code of Conduct that guides our day-to-day operations from our About Us page.

We are contactable as follows:

• Customer Support: 0333 200 9000
• Email: [email protected]
• By post: Q12 Quorum Business Park, Benton Lane, Newcastle Upon Tyne, Tyne and Wear, NE12 8BU
• Chat: Contact Customer Support on WhatsApp

Some of your questions might already be answered by our frequently asked questions page.

We always aim to resolve any complaints or disputes with our customers directly and efficiently. However, if we are unable to resolve any issues for you, or you are unhappy with the outcome, you may wish to explore alternative dispute resolution (“ADR”). We are not obliged by law to participate in ADR; however, you may consider the Retail Ombudsman, Centre for Effective Dispute Resolution (“CEDR”), for further assistance (www.cedr.com).

• Our prices consist of a one-off installation fee and a recurring monthly service fee. For more information on one-off installation fees, please see our Costs FAQ, and for more information on monthly service fees please see our Monthly Pricing FAQ.
• Our security expert will work together with you to determine the best solution for your property. Ultimately, the cost of the services is determined based on your specific needs.

No, the individual equipment/devices cannot be purchased nor can they be installed separately. We install the alarm system equipment for a monthly subscription, which enables us to provide our security services; however, the equipment remains the property of Verisure.

All of the components in the system are designed to work together alongside our monitoring service to give you real peace of mind.

If the alarm is triggered, a notification is sent to the 24-hour alarm receiving centre, which receives images from the Verisure cameras. The siren may also be activated automatically.

The alarm receiving centre can also analyse the situation in real time by viewing live-streamed video and communicating with persons on the location.

If you are subscribed to Beyond Sight™, when the alarm is triggered the alarm receiving centre will also have access to Wi-Fi sensing data that can help identify movement outside of the range of the cameras in the system.

Our alarm receiving centre examines the information available in order to determine the best course of action. In the event of an emergency, we will notify the appropriate emergency services and may activate the ZeroVision device (if installed and in accordance with our applicable protocol). We also aim to contact our customer and/or named contact persons.

• If you want to know more about our alarm, you can complete a short form about you and your property here so that our staff can contact you to get to know your specific situation and answer any questions you may have.
• During the call, you can schedule an appointment with one of our security experts, who will conduct a free security study at your home or business location. The security expert will recommend the best security solution based on your needs and the specifics of your home or business.
• Depending on your requirements and the availability of the alarm system equipment, we may install the alarm system during the first visit, but we may schedule a separate installation visit if necessary. Of course, you can book the installation visit at your convenience.

During the life of your contract with us, it is our responsibility to ensure that our equipment and services operate as promised.

In principle, and subject to our T&Cs, this means that as long as the service contract is in force, we will fix or replace defective equipment without additional charges. Battery replacement and charging, damage caused deliberately or negligently by the customer, lost devices and end of life devices are not covered. Please note that in the following circumstances additional charges are payable at the rate applicable at the time:

• If you upgrade services or make alterations to your premises requiring repairs to the alarm system beyond normal maintenance;
• If you fail to provide access at a pre-agreed time for servicing or maintenance work;
• For emergency call-outs if more than two emergency call-out visits occur within a 12 month period;
• For the call-out charges related to the periodic replacement of the chemical element of the ZeroVision system; and
• For repair to the system if the alarm system does not operate following reinstatement post-suspension and the fault is not due to Verisure.

Further information can be found in our terms and conditions.

We have a comprehensive data protection programme in place to ensure that our customers’ data is safeguarded and processed in accordance with applicable laws.

In particular, we only have the ability to view images from Verisure and integrated Arlo cameras if:

1. An alarm has been triggered;
2. Device tampers are detected (whether the alarm is armed or disarmed);
3. System alerts are received (low battery, power failure, etc.); or
4. In specific maintenance situations where access to cameras is necessary (but such access cannot occur without us informing you).

Our Alarm Receiving Centre operators have access to live or recorded images when an alarm is triggered, as this is how they are able to verify a threat.

Except for the alarm system equipment that we install outside, you should keep the alarm system and equipment out of wet areas or outdoors. Equipment – particularly smoke detectors – must be kept free from dust or particles. For our indoor equipment, the temperature must be at least +5°C.

Our camera guidance provides information about things that need to be considered when consider appropriate, and compliant installation location for cameras.

To ensure that our services and alarm system work properly, it is important that you do not tamper with, obstruct, alter, move, any equipment.

Yes. We strive to make our alarm system technology as pet-friendly as possible. When scheduling an appointment, we inquire about any pets you may have. If pets are present, our security expert will adjust the detectors to decrease the likelihood of the alarm being set off by your pet's movements within the secure area. These adjustments notably reduce the likelihood of your pet triggering the alarm but cannot completely prevent your pets from triggering the alarm.

Yes, our vision for AI is to enable new services and enhance the quality of our current offerings. While AI is continually improving, it already supplements our ability to detect real incidents. With AI, we aim to go beyond traditional alarm verification methods, such as audio and images.

The extent to which we leverage AI depends on the equipment included in the services we provide to you. We also have robust AI governance programs to ensure we deliver the highest quality AI in compliance with all applicable requirements.

The Verisure App also lets you capture and store images temporarily, download them, and use various intelligent features like automations. With the Verisure App, you can also arm and disarm the system and use personal protection services. Use of the Verisure App and personal protection services requires an internet connection and a user account that is subject to separate terms and conditions. These App features can be used globally, but Verisure Guardian service is not currently available in the UK. The Verisure App is compatible (at the time of writing) with Android (version 7 or later) and iOS (version 11 or later).

If you have integrated Arlo cameras into your Verisure alarm system some controls are accessible through the Arlo App, such as Arlo smart notifications.

If you want to modify your services, please contact us on 0333 200 9000.

You may also be able to subscribe for additional services via the Verisure App.

In order to reactivate your alarm, please contact us on 0333 200 9000 to make the necessary arrangements and to discuss applicable terms.

Yes. You can withdraw for any reason by contacting us on 0333 200 9000.

Your right to withdraw remains even if services have been provided during this period. If you withdraw, we will dismantle and collect the equipment at no cost to you and refund all payments. However, you must send off the equipment to us (at your cost) or allow us to collect the equipment from you (at our cost) within fourteen (14) days of cancellation. We reserve the right to reduce your refund to compensate us for any damage you have caused to the equipment or for your failure to return or allow us to collect any equipment. ZeroVision is, however, always dismantled and collected by us.

Following notification of your withdrawal, we will then contact you to arrange the necessary details. Due to the nature of our services, we may need to take additional steps to ensure that the right was exercised by the real customer.

As Verisure remains the owner of the equipment to ensure the integrity of our monitoring services, we reserve the right to collect all components upon termination.

Depending on your circumstances, we can come and pick up the equipment, or alternatively we can leave the equipment in place. As an exception, we always professionally decommission and collect ZeroVision for safety reasons.

Any equipment left in your possession after termination is not intended for use or operation, and you must allow us to collect it.

Upon terminating, you are not able to purchase components of the alarm system.

Our customer relationships are often long-term, and we are proud of that. Over time, we may change our prices, our terms and the services that we provide under pre-determined conditions. We will always keep you informed of changes in accordance with our contract terms.

Dependent on which option you have selected at the time you enter into the contract, the contract may:

• Be a rolling contract where, following your 14-day cooling-off period, either party may terminate the contract with sixty (60) days’ notice; or
• Have an initial fixed term of 12 months from the date of your contract, and thereafter it remains valid until it is terminated by either party.

After the initial fixed term, either party can terminate the contract with a sixty (60) days’ notice period.

To terminate, refer to the contact details provided elsewhere in these FAQs.

We will then contact you to arrange the necessary details. Due to the nature of our services, we may need to verify your identity to ensure that the right was exercised by the real customer.

We will notify you via telephone or email if we terminate the contract.

You have the right to object to marketing. If you no longer wish to receive direct marketing communications or door-to-door visits, you may object by:

• In the case of direct electronic marketing, by clicking on the opt-out link in the marketing messages;
• Making use of the phone opt-out and email opt-out forms;
• Sending an email to [email protected]; or
• Communicating your marketing preferences during a conversation with our staff.