Do I have right of withdrawal during the first 14 days after conclusion of the contract?

Yes. You can withdraw for any reason by contacting us on 0333 200 9000.

Your right to withdraw remains even if services have been provided during this period. If you withdraw, we will dismantle and collect the equipment at no cost to you and refund all payments. However, you must send off the equipment to us (at your cost) or allow us to collect the equipment from you (at our cost) within fourteen (14) days of cancellation. We reserve the right to reduce your refund to compensate us for any damage you have caused to the equipment or for your failure to return or allow us to collect any equipment. ZeroVision is, however, always dismantled and collected by us.

Following notification of your withdrawal, we will then contact you to arrange the necessary details. Due to the nature of our services, we may need to take additional steps to ensure that the right was exercised by the real customer.