What happens when my home alarm is triggered?

Your alarm will trigger based on the mode you have set, and the time you have defined. When installing your alarm system, you will have the option to set up an exit and entry time for leaving and returning home. This time is customisable to suit your needs, and will be the time you have to disarm your alarm before it triggers. Different devices within the alarm system can be given different delay times, and some can be given none at all.

If you choose to not set an entry and exit delay time, then you alarm will trigger as soon as you enter your property.

When entering your property and triggering your alarm, our Alarm Receiving Centre will be notified and will be on standby to deal with your situation. If your alarm is disarmed within the courtesy time, the team will know you are safe and resume monitoring your property in the background. A text and email will then be sent to you, confirming that your security system has been disarmed, as well as a message played on your control panel.

If your alarm is not disarmed within the courtesy time, a member of our Alarm Receiving Centre will be in contact with you to assess your situation and take appropriate action. With 24/7 monitoring from Verisure, you can be sure that no matter what, we will always be there to monitor your safety.

What happens if my alarm is triggered by accident?

If for any reason when you return home you are met with a security concern, you can press the SOS button on your Control Panel to rapidly communicate with Our Alarm Receiving Centre. We will also contact you straight away if your alarm is not disarmed within the courtesy time. You can feel sure that our team is on hand for your safety and protection 24/7. Verisure will always support you should you feel your security has been compromised.