Safety questions by Verisure
Safety questions by Verisure


Frequently Asked Questions

Verisure FAQs


What happens when my alarm goes off?

When your home alarm is activated, an alert immediately is sent to Verisure’s Alarm Receiving Centre (ARC), which then contacts the homeowner or key holder and, if necessary, sends a Guard response.

Read more about how alarm triggers are managed here


What happens if I miss a call from you?

You don’t need to worry if you cannot take the call from the Alarm Receiving Centre. If there is an emergency situation at your property, they will take all the necessary actions to make sure your property is secured.

To find out about what happens if we miss your call, click here.


How do I get in contact with Verisure?

At Verisure, we pride ourselves on delivering the best service and we are always here to help. If you need to speak to us, click the link below.

Click here to get in touch with us


What are the advantages of monitored alarm systems?

Your monitored alarm system transmits signals to our Alarm Receiving Centre (ARC). If the alarm goes off, the ARC will contact the homeowner or key holder and if necessary, send a Guard response.

Read more about monitored alarm systems here


Who handles my alarm installation?

Verisure has a team of security specialists who will travel to your home or business to carry out the process of alarm installation.

Read more about your alarm installation here


How does the My Verisure App work?

Among many other functionalities, the My Verisure app allows you to manage your Verisure Alarm system quickly and easily, directly from your mobile phone.

Read more about how your My Verisure App works here


How does the 'Connect Me' Service work?

The 'My Verisure' App gives you the ability to control and manage your alarm system directly from your smartphone. With the Connect Me service, the app makes sure you never forget to arm your alarm - keeping your safer and more secure.

Read more about how the 'Connect Me' Service works here


How does the 'Routines' Service work?

The 'My Verisure' App gives you the ability to control and manage your alarm system directly from your smartphone. With the Routines service, you can feel safe knowing your app is keeping your alarm armed, and ready to protect your property.

Read more about how the 'Routines' Service works here


Verisure uses wireless connections for its alarm system. What are the advantages of this?

Wireless alarm systems can be installed in places where wired alarm systems cannot be accommodated. They are perfect if you don't have a pre-installed security system because there is no need to install anything else. No more screws, cables or installation work.

Read more about the benefits of wireless alarm systems here


How do motion-sensor alarms work?

Motion-sensor alarms provide you with the best security. It is a good way to protect the perimeter of your home or business. The indoor motion-sensor alarm emits radio energy into each room, then keeps monitoring the reflection pattern in that same space, while another device reads the changes in energy around that same area.

Read more about motion sensor alarms here


Is the Verisure Alarm System pet friendly?

The Verisure Alarm system uses state of the art technology to protect, watch over, and guard your property, your family, and even your pets. With this in mind, we have made sure that our alarm system is able to differentiate between a pet or a pest, so you never have to worry about false alarms.

Read more about how the Verisure Alarm system is pet friendly here.


How do I know if my home is suitable for a Verisure Alarm System?

Whether you're looking to protect a house or flat, or even your own business, Verisure can offer you a bespoke security system for your property. After an examination of your property, our security expert will be able to determine exactly what you need to best protect your home.

Read more about how we can help you get protected today, here.


How much does a Verisure Alarm System cost?

Each customer's needs and requirements are different and unique, which is why at Verisure we offer a bespoke, personalised package that is tailored to each property. Because of this, the price of our alarm system will differ from person to person, with each property needing different levels of security.

Find out more about Verisure Prices here.


Where can I find the Verisure T&Cs?

Our Terms and Conditions outline how Verisure engages with our customers. You can request a copy of our Terms and Conditions from our customer support team, using any of the methods listed on our contact page, or by calling our customer support number at 0333 200 9000.