Safety questions by Verisure
Safety questions by Verisure

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Frequently Asked Questions

Do you need more information about the Verisure Alarm? Do you have any doubts about how it works? You’re in the right place. Below, we answer the most frequently asked safety questions.

What happens when my home alarm goes off?

When your home alarm is activated, an alert immediately is sent to Verisure’s Alarm Receiving Centre (ARC), which then contacts the homeowner or key holder and, if necessary, sends a Guard response. Verisure’s Alarm Receiving Centre is NSI Gold Certified.

How do I get in contact with Verisure?

At Verisure, we pride ourselves on delivering the best service and we are always here to help. If you need to speak to us, click the link below.

What are the advantages of monitored alarm systems?

Your monitored alarm system transmits signals to our NSI-approved Alarm Receiving Centre (ARC). If the alarm goes off, the ARC will contact the homeowner or key holder and if necessary, send a Guard response. Verisure’s Alarm Receiving Centre is NSI Gold Certified.

How does the 'Connect Me' service work?

The 'My Verisure' App gives you the ability to control and manage your alarm system directly from your smartphone. With the Connect Me service, the app makes sure you never forget to arm your alarm - keeping your safer and more secure.

How does the 'Routines' service work?

The 'My Verisure' App gives you the ability to control and manage your alarm system directly from your smartphone. With the Routines service, you can feel safe knowing your app is keeping your alarm armed, and ready to protect your property.

How do wireless alarm systems work?

Wireless alarm systems can be installed in places where wired alarm systems cannot be accommodated. They are perfect if you don't have a pre-installed security system because there is no need to install anything else. No more screws, cables or installation work.

How do home alarm systems prevent burglaries?

If you have one of the best home alarm systems installed, your family’s safety and home safety will be guaranteed. Your best allies are the motion detector, surveillance camera, door alarms or whichever features your system provides.

How do motion-sensor alarms work?

The outdoor motion-sensor alarm provides you with the best security. It is a good way to protect the perimeter of your home or business. The indoor motion-sensor alarm emits radio energy into each room, then keeps monitoring the reflection pattern in that same space, while another device reads the changes in energy around that same area.

Why do I need a security alarm system?

Even if your neighbourhood is quiet, and you have known your neighbours for years, that is not enough to protect your home from burglars. Burglaries happen quite often in the UK, and for this reason, it is essential that you not only take care of your home through upkeep, but also install a security alarm system for everyday protection.

Why are wireless home alarm systems better?

Wireless home alarm systems offer many advantages compared with wired systems:

  • Installation is quicker and easier
  • Replaceable batteries provide longer life spans
  • Easily replaceable sensors
  • Less maintenance
  • Lower costs
  • Easy to remove if needed
How does the My Verisure app work?

Among many other functionalities, the My Verisure app allows you to manage your Verisure Alarm system quickly and easily, directly from your mobile phone.

Is the home-security system still protecting me when I'm home?

Yes. You always remain protected with Verisure because the alarm has a mode called 'partial mode', which is very useful for home security when you’re asleep, for example.

Who handles alarm installation?

Verisure has a team of security specialists who will travel to your home or business to carry out the process of alarm installation.