About Us
Contact Verisure
Customer support and other contact information.
Customer service contact options
At Verisure we are always happy to help and support you. The fastest way to get in touch with us is to simply start a chat on WhatsApp, our advisors are available 8 AM to 9 PM Monday to Friday and 9 AM to 6 PM Saturday to Sunday, including bank holidays.
Alternatively, you can contact our Customer Support Team at 0333 200 9000 from 9 AM to 6 PM Monday to Friday, excluding bank holidays.
Did you know?
From your 'My Verisure' App or Customer Area, you can arm or disarm your system, view or change your account information, access your invoices, and much more!
Experiencing issues?
We pride ourselves on delivering the best solutions for our customers. However, if you are experiencing any issues or are dissatisfied with any aspect of the service you have received from Verisure, please contact our Customer Services Team. Please allow us 5 working days to fully investigate your complaint and respond to you.
Not satisfied with this resolution?
We are sorry that you are not satisfied with the resolution you have received from Verisure. We want to resolve your situation as soon as possible and if you wish to escalate it to a higher management level, please click here for more information.
Thinking about leaving us
We are sorry that you do not wish to continue with the service.
For your convenience, you can contact our Customer Service team via phone on 0333 200 9000, Monday to Friday, between 9am to 6pm, to notify us of your intention to cancel.
General
When your home alarm is activated, an alert immediately is sent to Verisure’s Alarm Receiving Centre (ARC), which then contacts the homeowner or key holder and, if necessary, sends a Guard response. Verisure’s Alarm Receiving Centre is NSI Gold Certified.
Verisure has a team of security specialists who will travel to your home or business to carry out the process of alarm installation.
At Verisure, we pride ourselves on delivering the best service and we are always here to help. If you need to speak to us, click the link below.